Privacy Policy

Vyrrah Recaller, operated by Vyrrah Labs · Last updated June 2026

This policy explains what information Vyrrah Recaller ("we", "us") collects when a practice ("Client") uses our missed-call recovery service, and how we handle it.

1. Information we process

Client account data: practice name, owner name, email, phone, business hours, services, and billing details.
Caller data: phone numbers of people who call the Client and the content of the SMS conversations we conduct on the Client's behalf, including any details a caller voluntarily shares (e.g. appointment requests).
Usage data: call/text timestamps, delivery status, and recovery outcomes used to produce the Client's analytics.

2. How we use it

To send automated text-backs and book appointments on the Client's behalf.
To produce ROI and performance reporting for the Client.
To operate, secure, and improve the service.

We do not sell personal information. We do not use caller data for advertising.

3. Service providers (sub-processors)

We use Twilio (telephony/SMS), Supabase (database hosting), SendGrid (email), and an AI provider (OpenAI and/or Anthropic) to generate replies. Each receives only the data needed to perform its function. Where we handle protected health information, we maintain Business Associate Agreements (BAAs) with applicable sub-processors.

4. SMS consent & opt-out

Text-backs are sent in response to an inbound call to the Client. Recipients can stop messages at any time by replying STOP, and get help by replying HELP. Message and data rates may apply.

5. Data retention

We retain conversation and analytics data for as long as the Client's account is active and as needed to provide reporting. Clients may request export or deletion of their data by contacting us.

6. Security

Access to production data is restricted and transmitted over encrypted connections. No method of transmission is perfectly secure, but we apply commercially reasonable safeguards.

7. Your choices

Clients and their callers may request access to, correction of, or deletion of personal information by emailing hello@vyrrahlabs.com.

8. Changes

We may update this policy; material changes will be communicated to active Clients.

Contact: Vyrrah Labs · hello@vyrrahlabs.com · This document is a general template and not legal advice. Have counsel review before relying on it for regulated (e.g. HIPAA) use.